Terms and Conditions & Privacy Policy

1. Services and transactions are carried out based on the order system according to the queue in the Sneakershoot application.

2. All shoes to be treated by Sneakershoot must be clearly photographed at least 1x or better than the front, right and left side as well as the back direction of the shoe.

3. Consumers are required to inform if their shoes or bags are made of sensitive materials or colors that are prone to fading in the" additional info "section on the order page.

4. If there is discoloration that occurs in the material of consumer's shoes or bags which have chemical sensitive materials, and the consumer is not provided with information (point no.3), it will be the sole responsibility of the consumer.

5. If there are shoes that are damaged or not in good condition before being treated, these shoes are not the responsibility of Sneakershoot.

6. If the shoes are damaged, worn or lost due to an error from our technical team, then these shoes will become part of the responsibility of Sneakershoot.

7. The consumer is entitled to compensation in the event of a technical error (point no.6) in the form of replacing shoes or cash with a maximum value of Rp. 3,000,000 (three million rupiah), judging from the price of the shoes and the condition of the shoes at the time. enter Sneakershoot (point no.2). We will process compensation after checking from the Sneakershoot team that the damage or loss that has occurred is due to the Sneakershoot side.

8. The customer will receive an order note from the courier as a receipt for the goods when taking the shoes or bags, and they cannot be lost because they will be returned to the courier when they are delivered back.

9. If the note is lost, the consumer must include his KTP or other identity in accordance with the name on the order note, and the Sneakershoot courier will document the receipt of the shoes in the form of a photo with a clear face as proof that the shoes have been taken by the consumer.

10. Order transaction note is consumer data consisting of name, order number, number of shoes, shoe brand, shoe size (art code) and shoe color as well as the type of treatment that wants to be processed on consumer shoes.

11. Sneakershoot does not allow note keeping at Sneakershoot courier or other Sneakershoot parties.

12. The shoe pick-up system applies to the Jakarta, Depok, South Tangerang area which is carried out by the Sneakershoot courier itself.

13. Especially for other areas such as Bogor and Bekasi, it will be carried out by a third party courier where the order receipt (Point 5) will be replaced by an Airway Bill as a receipt from the third party courier appointed by Sneakershoot.

1. We will process consumer complaints 1 x 24 hours after the laundry has been received, we will not process complaints for more than 1 x 24 hours. Complaints can be submitted by filling in the Consumer Complaint form or directly chatting via WhatsApp to the Sneakershoot Admin.

2. If the laundry we provide is not clean, the Sneakershoot team will do a FREE re-washing process counting a maximum of 1 time from the first consumer complaint.

3. The free shoe washing guarantee applies if the shoe lining does not show signs of wear when the shoes are received and only applies to washing that can be cleaned and is not permanently dirty and shows that it has never been used since being received by the consumer.

4. The consumer is required to include a transaction note or document a photo of the transaction note and have made a FULL payment on the consumer complaint service form.

5. The claim process for replacing damaged shoes is carried out by providing repairs first. If the damage to the shoes is large enough or there is loss of shoes caused by the Sneakershoot, a replacement will be made in the form of similar shoes or cash according to the price (retail price). consumer shoes with a maximum amount of Rp. 3,000,000 (three million rupiah)

6. If the shoes or bags are not taken within 1 (one) month from the date of completion of the tretment, all damage, color changes are not the responsibility of Sneakershoot and consumers must take them directly to our workshop located on Jl. . Abuserin III no.80 Cipete, South Jakarta.

7. We will process consumer complaints if they meet the applicable terms and conditions. If there are other things that are not covered by these terms and conditions, consumers can contact our Customer Service available at 08176968696 or can be done by clicking the Whatsapp logo at top right of the Sneakershoot app.

At sneakershoot.id, accessible from https://www.sneakershoot.id, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by sneakershoot.id and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

sneakershoot.id follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, sneakershoot.id uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data.

Google - https://policies.google.com/technologies/ads

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

sneakershoot.id does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in sneakershoot.id. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.